AI doesn’t disappear when organisations avoid the conversation – it goes underground. As more employees quietly adopt AI tools at work, this article looks at why “AI smuggling” happens, what it reveals about organisational readiness, and how clear guidance and calm leadership can turn hidden use into responsible adoption.

Want to win more customers with less effort? AI can help you generate stronger leads, personalise every interaction and spend more time selling. Here’s how businesses can boost sales with AI today.