FAQs
What does Talisman actually do?
Talisman helps SMEs explore, enable, and embed AI into their operations - safely, simply, and with a focus on value. We blend AI insight with change and engagement expertise to support meaningful, people-led transformation.
Is AI really relevant for small businesses?
Yes. AI can help SMEs streamline admin, improve customer service, generate content, and make smarter decisions - often using affordable, off-the-shelf tools. We focus on practical, low-risk ways to unlock value quickly.
Do I need technical skills or a developer to get started?
Not at all. We work with tools that are designed for non-technical users - like Google Workspace, Microsoft 365, and low-code platforms. You don’t need coding knowledge; you just need curiosity and a willingness to explore.
What kind of support does Talisman provide?
From free readiness assessments to hands-on pilot support, we provide flexible, tailored help. This includes training, tool recommendations, capability building, and guidance on how to scale AI in a sustainable way.
How much does it cost?
Our AI Readiness Assessment is completely free. From there, we offer transparent, scalable pricing - starting with affordable discovery and pilot packages designed specifically for SMEs.
How do I know if my business is ready for AI?
Take our quick, non-technical AI Readiness Assessment. It only takes a few minutes and will help you understand your current position. You’ll receive a free SME AI Playbook and the option for a follow-up consultation.
What makes Talisman different from other AI consultancies?
We don’t lead with hype or buzzwords. Our strength lies in combining AI expertise with deep experience in business change and engagement. We focus on practical outcomes, not just technical solutions - always shaped around your people and culture.
Will AI replace my team?
No. Our approach to AI is about supporting people, not replacing them. We help reduce manual, repetitive work so your team can focus on what they do best - adding human value where it matters most.
Is AI 'safe' to use?
The big question!
Yes it is when used thoughtfully and responsibly. Most AI tools used by SMEs (like writing assistants, chatbots, or automations) are built with safeguards and are designed to enhance productivity, not compromise it.
That said, like any technology, AI works best when introduced with awareness.
At Talisman, we help SMEs choose tools that align with ethical standards, comply with data protection laws (like GDPR), and respect customer privacy. We also guide you in setting boundaries so your team knows when to rely on AI and when human judgment should lead.
Put simply: AI is safe when it’s used smartly and we’re here to help you do just that.
Glossary Of Terms
AI Terms You’ll Hear – A Quick Reference
Let’s face it - AI comes with a language all of its own. If you’ve ever felt unsure about what terms like “LLM,” “automation,” or “use case” really mean, you’re not alone.
That’s why we’ve created this plain-English glossary to give you confidence as you explore what AI can do for your business.
This isn’t about technical jargon for the sake of it. It’s about helping you cut through the noise, ask better questions, and make informed decisions - because understanding the language is the first step to unlocking the value.
Artificial Intelligence (AI)
A broad term for machines or software that can mimic human intelligence—such as learning, reasoning, or problem-solving.
Machine Learning (ML)
A subset of AI that allows computers to learn from data and improve over time without being explicitly programmed.
Large Language Model (LLM)
A type of AI trained on vast amounts of text to generate human-like language. Tools like ChatGPT are built on LLMs.
Natural Language Processing (NLP)
AI's ability to understand, interpret, and generate human language. Used in chatbots, voice assistants, and auto-summarising tools.
Automation
The use of technology to perform tasks with minimal human input. AI enhances automation by adding decision-making and pattern recognition.
No-Code / Low-Code Tools
Platforms that let users build apps or workflows using visual interfaces instead of writing code—ideal for non-technical users.
AI Readiness
A measure of how prepared a business is to successfully adopt and benefit from AI. Factors include data quality, process clarity, and team mindset.
Chatbot
An AI tool that can simulate human conversation to answer questions or guide users through processes—often used in customer support.
Prompt
The instruction or question given to an AI tool (e.g. ChatGPT) to generate a response. Crafting good prompts leads to better outputs.
Use Case
A specific task or problem where AI can be applied to deliver a benefit—for example, automatically summarising meeting notes.
Pilot
A small-scale, low-risk test of a new AI tool or process to evaluate its value before wider rollout.
Ethical AI
The practice of developing and using AI in a way that is transparent, fair, and aligned with human values—especially important for trust and adoption.