Most organisations now recognise that AI matters, but recognising its importance isn’t the same as being able to use it effectively. In FOTO #3, Roger Wilson explores the critical difference between AI readiness and AI capability, and why practical experience is the bridge between the two.

Many businesses assume a chatbot is the obvious first step into AI. But what if the real opportunity lies elsewhere? Explore why Voice AI, customer experience and solving the right business problem matter more than the latest technology.